Q: Which all states do we ship?

A: We ship all India. Wherever Shiprocket and its clients operates, we will ship there. In case your area is not covered by the shipping operator, you will be notified beforehand, and full refund will be given in case of a prepaid order.

Q: This is my first time, purchasing from your website, how can I trust your website & company?

A: Hercules Collective is GST registered company, with a valid Import/Export License issued by DGFT. We provide all our customers with a GST Compliant Invoice with all your purchases, in the package.

We are also partnered with Razorpay, which is a trusted Payment Gateway provider for E Commerce transactions.

Q: Do you offer Cash on Delivery?/ I cannot see the Cash on Delivery option in checkout.

A: Yes, we initially had Cash on Delivery, but we had a lot of instances where customers would cancel at the last-minute leading to lost items. Record Labels will not issue any monetary compensation to the seller for lost items. Therefore, we removed it.

Q: Will I get adequate support before & post purchase?

A: All queries from the customer will be answered, within 24 Hours. We have also provided a direct number and email in our contact page, in case you want to speak directly to us. We are committed to high quality support.

Q. How do I know if I am buying a genuine item?

A: All our items are sourced from genuine distributors, from USA. Europe or Japan. All Items are imported, sealed and genuinely procured. All Items and shipments go through customs and post clearance from DGFT, only then items are sent to our office.

Q. How about the quality of the item, will I get used or damaged product?

A: Hercules Collective, believes in the statement "First Impression is the Last Impression" . The items the customer see in the website, is the same exact items, they will get once they open the package. Moreover, we will share the video or pictures of the items, to the customer in the number they have provided before packaging, so that you can decide to cancel the item if its not to your liking.

Please be aware the process of sharing the video to the customer, cannot be done for Amazon Purchases since Amazon has very strict Privacy Policy.

Please go through our Refund and Shipping Policy page for more indepth details of our policies.

Q. Why am I not getting a full refund both for Prepaid and COD Return/Refund charges

A: Unfortunately, this is not in our control, for prepaid the payment gateway charges 2% or 3% from every customer, whereas for COD it is around 5% from the shipping partner. This is completely not in our control, since these charges are taken by the payment and shipping partners.

Q: Why are the CD's Vinyl's & Cassette's uber expensive?

A: The items are directly imported internationally and are genuine high-quality items received from our distributors.

The value of dollar is also very high against the rupee, add along strict Indian customs and international shipping fees, along with our operating margins the prices increase significantly. Since we are registered under GST and IEC, we have to comply with all the import charges and GST.

What you are getting is a genuine Physical Media, where everything about the media, starting with the UAN is tracked and monitored by manufacturers and labels. We do not sell any bootlegged items like those sold by local Distros Worldwide. All Items comes with invoices.

Our pricing reflects the quality of the records we offer. We specialize in carefully curated titles that are limited pressings, imports, and in mint condition. Each record is packed and shipped with care. You're not just buying a record — you're getting a premium collector-level quality item.

All items we receive are in Mint Condition. Everything is transparent.

Q: Why buy CD's Vinyl's or Cassette's when the world has moved on to portable, cheaper and better media like streaming?

A: One word "Ownership". There is simply something magical about paying for an item and owning it , rather than owning something intangible like a streaming plan. Moreover using the right tools, you can extract the data from these physical media's and use it on your phone. music player laptops, music systems etc.

Moreover there is something awesome about reading the liner notes and lyrics written by artist's.

This is more like a window to the past, and you can now be a part of it.